Front Office Operations Manager
3 weeks ago
We're seeking a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. As a key member of our Front Office department, you'll train, supervise, and mentor new hires, setting them up for success in the most productive ways.
About the Role- Lead and inspire our service team to deliver exceptional guest experiences.
- Train and mentor new hires to ensure they have the skills and knowledge needed to succeed.
- Supervise and coordinate front office operations to ensure seamless guest experiences.
- Collaborate with other departments to ensure alignment and effective communication.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role.
- Advanced knowledge of front office operations and a strong leader with a proven track record in guest and team member engagement and financial performance.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Ability to accommodate a flexible schedule to include days, evenings, weekends, and holidays.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature, such as:
- Designed by Nature work environment.
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program.
- Retirement Planning.
- Paid Personal Days.
- Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe).
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can.
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