IT Support Specialist

4 days ago

Tempe, Arizona, United States Arizona State University Full time
Job Description

Arizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing exceptional technical support to students, faculty, and staff across the university.

Key Responsibilities:
  • Provide technical support for hardware and software issues, including troubleshooting and resolving problems.
  • Collaborate with other teams and vendors to identify and implement solutions to IT needs.
  • Maintain day-to-day operations of a specialized support area, including providing on-site support and functions.
  • Resolves, escalates, and prioritizes IT support requests from students, staff, faculty, and alumni via chat, phone, email, tickets, etc.
  • Supports multi-platform computer systems, copiers, peripherals, and mobile devices in accordance with department policy.
  • Traces and troubleshoots network connectivity problems; escalating to appropriate support departments as warranted.
  • Develops and applies standard computer images with authorized software to computers to ensure a standard user experience.
Requirements:
  • Bachelor's degree in Information Technology or closely related field.
  • Two years of experience providing desktop diagnostic and trouble-shooting support.
  • Experience working in a small team of IT technicians providing troubleshooting support for hardware and software IT issues.
  • Experience collaborating with customers and other support teams/vendors to develop and implement proactive solutions.
  • Ability to communicate effectively with both technical and non-technical customers - written and verbal.
  • Ability to model empathy, compassion, and emotional intelligence.
What We Offer:
  • A comprehensive benefits package, including valuable employee benefits to enhance the total compensation of our staff.
  • A tuition reduction program for staff members, their spouses, and dependents.
  • A retirement program designed to promote long-term savings and provide income upon retirement.
  • Paid time for volunteer and professional development.
  • A wellness program for preventative health education and screenings.
  • Disability and leave program for income protection.
  • Employee assistance for free and confidential behavioral health services.

Arizona State University is a tobacco-free university. For details, visit https://www.asu.edu/aad/manuals/ac/aca.pdf.

ASU is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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