Atomic Spectroscopy Solutions Specialist

4 weeks ago

Wilmington, Delaware, United States Agilent Full time
Job Description

To support our customers' success with Agilent's ICP-OES and ICP-MS hardware and software, we are seeking a highly skilled professional to join our Professional Services consulting team.

You will join a team of experienced Field Application Engineers who provide technical and application support to customers in the United States and Canada.

Your role will involve educating customers on the entire Agilent portfolio of ICP-OES and ICP-MS hardware and software, and helping them develop solutions to their specific application and analytical needs.

Your Key Responsibilities:

  • Provide post-sales technical and application support to customers on Agilent's ICP-OES and ICP-MS atomic spectroscopy software and hardware products.
  • Deliver customized consulting and application support both remotely and at customer sites.
  • Interface with customers to answer questions and provide training using Agilent atomic spectroscopy products.
  • Contribute to the effective and expedient resolution of customer problems.
  • Provide information to our Customer Service Organization to facilitate the transfer of knowledge and broaden organizational insight and awareness.
  • Lead the design and delivery of integrated multiple technologies solutions, and contribute technical expertise and business/industry knowledge.
  • Mentor peers, colleagues, and partners to drive workflow and application expertise.
  • Understand the needs of customers working in regulated environments.
  • Solve complex, high-impact system/application engineering services problems.

This role is open to candidates anywhere in the US who live near a major metropolitan airport. You must be willing to overnight travel by plane to anywhere in the US and Canada (minimum 75% of the time).

Qualifications:

  • Master's or PhD in Chemistry/Biochemistry or another life-science discipline.
  • 4+ years of work experience with Agilent's ICP-OES and ICP-MS solutions, with a deep understanding of workflow and applications.
  • Expertise in atomic spectroscopy techniques, workflows, and solutions required.
  • In-depth knowledge and experience in application implementation and troubleshooting, with the ability to work independently.
  • Excellent verbal, written, and presentation communications skills.
  • Drive, energy, and self-motivation.
  • Confidence to work independently and as part of a team.
  • Ability to learn new technologies on your own.
  • Proficiency in the use of Microsoft Office Suite.
  • Available for flexible work schedule and business (minimum) 75% business travel, and located within one hour of a major metropolitan airport.

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