Concierge/Front Desk Ambassador

5 days ago


Albuquerque, New Mexico, United States Morada Quintessence Full time
Job Description

About Morada Senior Living:

Morada Senior Living, a leading provider of senior living communities, is committed to delivering exceptional care and lifestyle experiences. Our company, built on a foundation of excellence, employs thousands of dedicated team members and strives to create a positive work environment that values their contributions.

We are seeking a skilled Concierge to join our community team.

Key Responsibilities:

  • Provide exceptional customer service to guests, residents, and employees, ensuring a warm and welcoming experience.
  • Manage incoming calls, take messages, and communicate information to the relevant parties.
  • Collaborate with the marketing department to distribute promotional materials.
  • Prepare meal tickets and meal count sheets for the dining staff.
  • Update resident phone lists, rosters, and move-in/move-out registers daily.
  • Coordinate appointments for residents and family members, including hairdressers, transportation, and other services.
  • Maintain a clean and organized entry area and desk.
  • Distribute mail to residents, executive directors, and department coordinators.
  • Manage resident forms for miscellaneous credits.
  • Adhere to company policies and procedures.

Requirements:

  • High school diploma or equivalent preferred.
  • One to three years of customer service experience or equivalent combination of education and experience.

About Morada Quintessence:

Morada Quintessence is a senior living community dedicated to providing a supportive and engaging environment for our residents. We offer a range of amenities and services designed to enhance their quality of life.



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