Night Auditor

4 days ago


Albuquerque, New Mexico, United States Hyatt Place Albuquerque Airport Full time
Job Summary:

As a Night Auditor at Hyatt Place Albuquerque Airport, you will be responsible for ensuring the smooth operation of the front desk during the overnight shift. This includes registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities:
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk during the overnight shift, handling guest check-ins, check-outs, and room assignments.
  • Financial Transactions: Balance transactions, process payments, and reconcile discrepancies.
  • Security and Safety: Conduct security walks, ensure all areas are locked and secured, and respond to emergency situations.
  • Reporting and Record Keeping: Prepare and distribute daily reports, maintain accurate records, and ensure compliance with company policies and procedures.
  • Team Collaboration: Work closely with other associates to ensure seamless communication and coordination.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance the guest experience and hotel operations.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: At least 1 year of progressive experience in a hotel or related field required.
  • Skills: Strong communication and problem-solving skills, ability to work independently and with minimal supervision, proficiency in Windows operating systems and company-approved software.
Benefits:
  • Competitive Pay: Earn a competitive hourly rate.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

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