Medical Office Coordinator

3 days ago

Ponca City, Oklahoma, United States TRIAD MSO Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Triad Complete Healthcare. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Greets patients and visitors in a courteous and professional manner, handling all front office duties with accuracy and attention to detail.
  • Responds to phone calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
  • Performs patient intake functions, including demographic and note entry into the patient system, ensuring all information is up-to-date and accurate.
  • Scans insurance cards, validates insurance eligibility, and identifies benefit-related issues, communicating effectively with patients and providers.
  • Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered, keeping physicians and team members informed of insurance authorization delays or non-coverage.
  • Maintains an organized work environment, prioritizing tasks and facilitating timely responses to ensure a seamless patient experience.
  • Accurately accounts for daily cash and payment entries, performing daily balancing and creating deposit functions.
  • Held accountable for posted transactions and handles confidential information appropriately.
Requirements
  • High School graduate or equivalent; associates degree or higher preferred.
  • Ability to communicate professionally and effectively, both verbally and in writing.
  • Previous medical clinic experience or background in general office work preferred.
  • Demonstrates excellent customer service skills and ability to receive, comprehend, and follow verbal and written instructions.
  • Ability to understand insurance benefits and perform basic mathematical tasks, with knowledge of medical terminology and HIPPA regulatory requirements.
  • Ability to type at least 40WPM.
Preferred Skills
  • Communication Skills: To communicate with patients and colleagues, need excellent listening, speaking, and interpersonal skills.
  • Critical Thinking: Ability to assess patient needs, prioritize tasks, and make informed decisions to ensure optimal patient outcomes.
  • Compassion: Must be able to sympathize with sick and worried patients and their families.
  • Proficient in basic computer skills.

Triad Complete Healthcare is an equal opportunity employer and welcomes applications from diverse candidates.

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