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Pier Operations Coordinator

2 months ago

Seattle, Washington, United States SMS International Shore Operations Full time

Job Summary:

SMS International Shore Operations US, Inc. is seeking a highly motivated and organized Pier Agent to join our team. As a Pier Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient embarkation and debarkation process.

Key Responsibilities:

  • Meet and greet guests, responding to their inquiries in a knowledgeable and pleasant manner.
  • Assist and direct debarkation and embarkation of guests.
  • Monitor the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guide the flow of traffic throughout the terminal, including secure areas, walkways, check–in areas, gangways and elevators/escalators.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing.
  • Escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Assist guests with locating luggage and completing lost luggage forms, when necessary.
  • Review and verify validity of all travel documents presented by guests for check-in.
  • Input guest travel information using the registration system and check in each guest upon arrival.
  • Provide guests with stateroom keys and pertinent boarding information, according to department manual and training.

Requirements:

  • High School Diploma or equivalent.
  • Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
  • Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
  • Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
  • Good organizational and customer service skills.
  • Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Work Environment:

The Pier Agent will work in a fast-paced, dynamic environment with frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average. The position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.