Customer Service Ambassador

3 weeks ago


Boston, Massachusetts, United States Signature Aviation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Signature Aviation. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients, and contributing to the overall success of our fixed base operation (FBO).

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure a smooth and efficient operation, maintaining a positive and friendly atmosphere.
  • Assist with various tasks, including concierge services, fuel transactions, and administrative duties, ensuring accuracy and attention to detail.
  • Develop a strong understanding of Signature Aviation's facilities, services, and policies, providing expert knowledge to customers and colleagues alike.
  • Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • High school diploma or equivalent required; relevant experience in customer service, aviation, or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced setting.
  • Proficiency in computer operations, including Microsoft Office and email, with a willingness to learn new software and systems.
  • Valid state license required for locations where driving is necessary; ability to pass background checks, drug tests, and obtain an airport security badge.
Benefits

Signature Aviation offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a supportive and inclusive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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