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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at The Golub Corporation. As a key member of our Front End operations, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.
Key Responsibilities- Lead and manage a team of Front End associates to provide fast, friendly, and efficient customer service.
- Oversee the entire Front End operation, including customer checkout, bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area.
- Ensure all front end policies and procedures are adhered to at all times.
- Assist the Customer Service Manager in communicating company programs and policies to Front End associates.
- Train and supervise all cashiers, bottle associates, and service clerks.
- Schedule associates and perform other administrative duties.
- Maintain cashier controls and security in accordance with company policies and procedures.
- Ensure cash controls and over/short policies are adhered to.
- Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
- Responsible for cash control of all media's collected at registers, according to company policies and procedures.
- Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
- Assist the Customer Service Manager in the maintenance of all Front End expenses (i.e., payroll, cashier over/shorts, etc).
- Ensure that all customer orders are rung accurately, efficiently, and in accordance with all corporate policies and procedures.
- Responsible for ensuring that all pricing errors are recorded on a timely basis.
- Ensure that the Front End operation is kept neat, safe, clean, and in accordance with all company and state sanitation regulations.
- Maintain a neat, clean, and organized workstation, according to 5S standards, at all times.
- Ensure that all Front End associates consistently work within company efficiency standards.
- Must be honest, reliable, and possess integrity and professionalism for this position.
- Strong communication skills.
- Basic Literacy.
- Basic Computer Skills.
- At least 6-12 months of related experience.
