Network Operations Engineer

4 weeks ago


Jonesboro, Arkansas, United States Ritter Communications Full time
Job Summary:

The Network Operations Engineer is a key member of the Ritter Communications team, responsible for providing operational support to the company's data, voice, and transport network. This role requires a strong understanding of network technologies, including data, voice, and transport networks, as well as experience with network security and surveillance systems.

Key Responsibilities:

Manage and maintain network systems, including server applications, routers, switches, firewalls, storage devices, and other network equipment.
Configure and manage Palo Alto Firewalls to ensure robust network security.
Provide deep network analysis concerning usage trends, recurring events, as well as outage and incident patterns.
Design, implement, and manage policy and procedure concerning network surveillance system interaction.
Serve as point of escalation support for data, voice, and transport network infrastructure.
Interact with Engineering, Field Operations, TAC, and on occasion end-customers.

Requirements:

Bachelor's Degree in Engineering, Computer Science, or a similar technical field and 3+ years of relevant work experience; or equivalent combination of education and experience preferred.
Cisco CCNA, CCNP, Nokia NRS I/II, or similar certifications preferred.
Palo Alto certifications with PCCSA, PCNSA, PCNSE preferred.

About Ritter Communications:

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri, and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

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