Network Operations Engineer

3 weeks ago


Jonesboro, Arkansas, United States Ritter Communications Full time

Ritter Communications is a leading telecommunications provider serving the Mid-South region, offering a range of services including broadband fiber, telecom, video, cloud, and data center solutions.

The company has experienced rapid growth, investing heavily in technology infrastructure and expanding its services to 155 communities and over 57,000 customers across Arkansas, Texas, Missouri, and Tennessee.

Headquartered in Jonesboro, Arkansas, Ritter Communications is committed to delivering world-class customer experiences through its best-in-class infrastructure and technology.


Job Summary:

The NOC Network Engineer is a subject matter expert within the Ritter Network Operations Center (NOC) team, responsible for providing operational support to the company's data, voice, and transport network.

This role requires significant knowledge and experience in data, voice, and transport technologies, with a strong focus on network security, surveillance, and troubleshooting.


Key Responsibilities:
  • Manage and maintain network systems, including server applications, routers, switches, firewalls, storage devices, and other network equipment.
  • Configure and manage Palo Alto Firewalls to ensure robust network security.
  • Provide deep network analysis and insights on usage trends, recurring events, outages, and incident patterns.
  • Design, implement, and manage policies and procedures for network surveillance systems.
  • Administer and manage network surveillance platforms.
  • Escalate network-level and customer-level troubleshooting activities.
  • Support data, voice, and transport network infrastructure.
  • Interact with Engineering, Field Operations, TAC, and end-customers as needed.

Requirements:
  • Bachelor's Degree in Engineering, Computer Science, or a related field, and 3+ years of relevant work experience.
  • Cisco CCNA, CCNP, Nokia NRS I/II, or similar certifications preferred.
  • Palo Alto certifications with PCCSA, PCNSA, PCNSE preferred.

Benefits:

Ritter Communications offers a competitive compensation package, including health, dental, vision, cancer, accident, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and more.

We strive to maintain a drug-free workplace and are an equal opportunity employer, committed to diversity and inclusion.



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