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Customer Engagement Manager

2 months ago

Woodinville, Washington, United States PetSmart Full time
About Our Store

We're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently.

About Your Role

As a leader in our Department Management team, you'll be responsible for:

  • Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll build strong relationships with customers and create personalized shopping experiences.
  • Associate Leadership: You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: You'll work closely with our leaders to create an exceptional customer experience, from ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents.
About Your Career

We're committed to helping you grow and develop your skills. As a PetSmart Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in different business units, from the store to the salon or the Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The PetSmart Difference

We're not just a pet store - we're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart Customer Engagement Manager, you'll be part of a team that's dedicated to making a difference in the lives of pets and their owners.