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Sales and Customer Service Representative

1 month ago

Woodinville, Washington, United States Massage Envy Full time
Job Summary

We are seeking a highly skilled Sales and Customer Service Representative to join our team at Massage Envy Woodinville. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service to clients, ensuring a positive and welcoming experience
  • Schedule appointments, answer phone calls, and respond to client inquiries in a timely and professional manner
  • Upsell and cross-sell services to clients, promoting our menu of treatments and packages
  • Work closely with our massage therapists and estheticians to ensure seamless client experiences
  • Maintain a clean and organized workspace, adhering to our high standards of cleanliness and safety
Requirements
  • 1+ year of experience in sales and customer service, preferably in a retail or spa environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Strong math skills and accuracy with handling cash and credit transactions
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • High school diploma or equivalent required
What We Offer
  • A competitive hourly rate, starting at $19.00 per hour, plus unlimited bonuses for membership sales
  • A comprehensive benefits package, including 401K with employer matching, medical, dental, and vision insurance
  • A free massage or skincare service each month, plus a generous 50% discount on additional services
  • A fun and supportive work environment, with opportunities for growth and development