Service Supervisor

4 days ago


Chico, California, United States SweetFlower Full time
Job Summary

The Service Supervisor will provide leadership and direction to the entire store team, demonstrating a customer-focused, ethical, and professional presence. This role requires strong business acumen, driving sales and KPIs through optimal results, and ensuring goals are met.

Key Responsibilities
  • Identify underperforming metrics and develop strategies to improve and grow the business.
  • Foster a culture that ensures the customer is at the center of every decision and action.
  • Ensure service, merchandising, and operational standards are met to maximize sales.
  • Build effective and knowledgeable teams that create a welcoming and inviting place for everyone.
  • Displays the highest degree of ethical conduct, integrity, and professionalism.
  • Understand how to hold teams accountable while ensuring they are trained, coached, recognized, and motivated.
  • Partner with the Store Manager to maximize store volume and profit in accordance with store/company goals.
  • Lead training, coaching, engagement, retention, and recognition initiatives for all store employees.
  • Ensure all standards of organization, safety, and cleanliness are exceeded.
  • Able to assess situations and provide quick and educated decisions to rectify customer complaints and conflict.
  • Understand and embrace a close relationship with HQ and District/Region Leadership.
  • Ensure excellent customer service through product knowledge to drive sales, KPIs, and customer retention.
  • Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures, and vendor delivery procedures.
Essential Functions
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Drives excellent customer service through product knowledge and service to drive sales, KPIs, and customer retention.
  • Assess customer needs, provide assistance, and information on product features and offerings.
  • Assists in monitoring trends and makes recommendations for maximizing goals and objectives.
  • Monitors and manages delivery business.
  • Performance management and coaching of all team members in partnership with Director of Stores/Store Manager and Human Resources.
  • Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures, and vendor delivery procedures.
  • Maintains all company standards, including store selling floor cleanliness, back room organization, visual presentation, and safety standards at all times.
  • Assist in daily store recovery and replenishment and store sanitation.
  • Promote current sales promotions, marketing initiatives, and new product launches to customers.
  • Promote and abide by all company policies, procedures, and loss prevention practices.
  • Complete sales transactions courteously and maintain proper accountability at registers.
  • Handle customer returns, issues, and complaints in a proactive and professional manner with customer retention in mind, escalating to the appropriate parties when necessary.
  • Actively pursue brand and product knowledge through company and vendor-provided tools and resources.
  • Ensures compliance with all BCC regulations.
Qualifications
  • Must be 21 years of age or older.
  • 2-3 years of retail or customer service experience.
  • Ability to work well on a team.
  • Must be able to work nights, weekends, and holidays.
  • Excellent verbal and written communication skills.


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