Customer Service Representative

2 weeks ago

New York, New York, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your primary responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. If you have a passion for helping others and are looking for a rewarding career, we encourage you to apply.

Responsibilities:

• Assist customers inside and outside U-Haul Center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental

Requirements:

• Valid driver's license and ability to maintain a good driving record
• High School Diploma or equivalent
• Afternoon Shift 12PM-9PM must be available
• Weekends and Holidays are required

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around an office and occasionally outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs assisted or unassisted.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• Paid holidays, vacation, and sick days if eligible
• 401k and stock options
• 24-hour physician available for kids
• Health insurance & Prescription plans if eligible
• Dental & Vision Plans
• Subsidized gym/ membership if eligible
• Business and travel insurance
• YouMatter EAP program
• LifeLock identity Theft
• Critical Illness/Group Accident

U-Haul is an Equal Opportunity Employer:

All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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