Customer Service Representative
3 days ago
Job Title: Customer Service Representative
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Gulph Creek Hotels. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for ensuring that they have an exceptional experience during their stay.
About the Job:
- This is a full-time position with an estimated salary of $35,000 - $45,000 per year, depending on experience.
- The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
- You will be responsible for greeting guests, responding to their requests, and resolving any issues that may arise during their stay.
- You will also be responsible for maintaining accurate records, processing guest transactions, and performing other administrative tasks as needed.
- A high school diploma or equivalent is required, plus relevant experience in customer service.
- You must be able to read and speak English fluently, as well as possess basic math skills.
Responsibilities:
Guest Service- Maintain a positive and welcoming attitude towards all guests.
- Greet guests warmly and respond promptly to their requests.
- Resolve any issues or complaints that may arise during their stay.
- Ensure that guests feel valued and respected throughout their stay.
- Process guest reservations, registration, and departures accurately and efficiently.
- Maintain accurate records and perform administrative tasks as needed.
- Respond to guest inquiries and provide information about hotel policies and services.
- Assist guests with special requests and resolve any issues that may arise.
Requirements:
- High school diploma or equivalent required.
- Relevant experience in customer service preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic math skills required.
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