Customer Service Representative

1 day ago


West Chester, Pennsylvania, United States County of Chester Full time
Job Summary

We are seeking a detail-oriented Customer Service Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling incoming phone calls and walk-ins, assisting customers with using assessment applications on public computers, and providing information and producing copies of assessment data.

About the Position

This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You will need to be proficient in using Microsoft Office software, particularly Word and Excel, and have experience with database management systems. Additionally, knowledge of county policies and procedures is essential.

Key Responsibilities

This position involves:
  • Handling incoming phone calls and walk-ins at the public counter.
  • Assisting customers with using assessment applications on public computers.
  • Providing information and producing copies of assessment data.
  • Maintaining databases, logs, and spreadsheets.
  • Sorting and distributing incoming mail.
  • Maintaining and ordering supplies.

Work Environment

This role requires working in a busy office environment, interacting with the public and various levels of county management. You must be able to remain composed under stressful situations and work effectively in a team environment.

Estimated Salary: $19.36 per hour

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