Market Operations Director

2 weeks ago

Columbus Ohio, United States DispatchHealth Management Full time
Job Description

Job Title: Market Operations Manager

Job Summary:

We are seeking a highly skilled Market Operations Manager to join our team at DispatchHealth Management. The successful candidate will be responsible for overseeing the day-to-day operations of one market, managing staff, budgeting, scheduling, and ensuring the delivery of high-quality patient care.

Key Responsibilities:

  • Manage and improve the performance of DispatchHealth Medical Technicians (DHMTs) through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals.
  • Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures, and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability.
  • Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing evaluations.
  • Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.
  • Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.
  • Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.

Requirements:

  • High school diploma, or equivalent, required
  • Education or experience equivalent to a 4-year college degree is preferred
  • Experience managing direct reports
  • A minimum of one year experience in healthcare and management of direct reports
  • Interpersonal skills: ability to cultivate strong relationships
  • Valid driver's license with clean driving record
  • Initiative and a sense of competitive drive
  • Ability to stay focused on results despite changing conditions, comfort with ambiguity
  • Strong operational, problem solving and analytical skills
  • Working knowledge of Excel and other Microsoft tools

About Us:

DispatchHealth Management is a rapidly growing company that is redefining healthcare delivery through mobile and virtual healthcare. We provide right-sized healthcare through the power of technology, convenience, and service. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes.

Our Mission:

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision:

Building the world's largest in-home care system.

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