Case Management Supervisor

4 weeks ago

Long Island City, United States City of New York Full time
Job Summary

The City of New York is seeking a highly skilled Case Management Supervisor to join our Family Independence Administration team. As a key member of our Benefits Access Center, you will oversee a team of Benefits Opportunity Specialists, ensuring the delivery of high-quality services to individuals and families in need.

As a Case Management Supervisor, you will be responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring. You will use your supervisory, program development, quantitative analysis, and research skills to accomplish the goals of FIA Benefits Access Centers and its components.

The ideal candidate will have a strong background in social services, with experience in client services, employment planning, and counseling. A baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist are required. College credit may be substituted for experience on the basis of 60 semester credits for 9 months of work experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Key Responsibilities
  • Supervise a team of BOS workers who handle the entire application process for all new applicants
  • Assign applications to staff, review application recommendations, and sign off on all benefits and case entries
  • Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grant, employability, and public assistance
  • Prepare daily and weekly statistical reports on work performed and monthly audits
  • Assist with case consultation on individual cases and guidance on difficult cases in the case planning process
  • Supervise a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant's case
  • Supervise a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, and developing Employment Assessment and Employment Plans
  • Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations
  • Perform the Mandatory Dispute Resolution function
  • Supervise staff who interview and correspond with homebound clients
  • Supervise a team of BOS who provide quick service for clients who walk-in or telephone the center
  • Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers
  • Assist in the development of anti-eviction/housing plan of intervention for referred participants
  • May conduct field visits

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