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Case Manager

1 month ago

Long Island City, United States ICL Full time
Job Summary

The Case Manager will be responsible for providing comprehensive service planning and assessment activities, ensuring service plan implementation through direct case management or co-provider services. This role will also involve providing linkages and advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services, as well as with parole boards.

Key Responsibilities
  1. Participate in orientation of new residents, explaining available clinical services, recreational activities, and ICL programs.
  2. Obtain and document assessment information, including medical, psychological, and social factors contributing to the resident's situation.
  3. Collaborate with residents to complete and maintain resident service plans, ensuring consideration of cultural and ethnic background, customs, needs, beliefs, and preferred language.
  4. Provide supportive counseling in 1:1 or group formats to assist residents in modifying attitudes and behaviors.
  5. Obtain and develop resource information for residents, disseminating this information in a clear and understandable manner.
  6. Use cognitive-behavioral techniques to assist residents in meeting service plan goals.
  7. Provide Critical Time Intervention procedures, as needed.
  8. Facilitate individualized services to meet the diverse needs of residents and focus on discharge planning goals.
  9. Perform crisis assessment and nonverbal and verbal crisis intervention.
  10. Meet weekly with residents to follow-up on service plan goals and objectives.
  11. Refer residents to community resources and other organizations, accompanying them on scheduled or emergency visits.
  12. Provide transportation for housing placement, service appointments, recreational, or other service plan-related purposes.
  13. Assist residents in developing savings and money management plans, optimizing resident income through advocacy with the HRA and VA.
  14. Plan, escort, and/or arrange social or recreational activities for and with residents.
  15. Advocate on behalf of residents with outside service providers and within ICL.
  16. Assist residents in finding and getting into vocational training or other training opportunities, working with other team members to address needs.
  17. Accompany residents to appointments, as needed.
  18. Give support and advice to significant others of residents and Transitional Veterans Residence staff.
  19. Mediate conflicts between residents, negotiating ground rules for relationships.
  20. Conduct in vivo assessment and living skills training, as needed, accompanying individuals during the first day transition from Transitional Veterans Residence to meetings with community providers.
  21. Participate in substance abuse services with the substance abuse counselor/specialist to ensure residents have necessary transportation and escort to substance abuse appointments and participation.
  22. Provide motivational interviewing to residents, as needed.
Case Administrative Activities
  1. Perform regular inspections of residents' living areas to ensure safety, accountability of ICL property, and cleanliness.
  2. Immediately report serious incidents, allegations, incidents, or sensitive situations to supervisors, completing incident reports in accordance with ICL policy.
  3. Conduct quarterly reviews of service-plans, assessment information, medical records, and changes in care, following up to determine quantity and quality of service provided.
  4. Review length-of-stay profile with supervisor, addressing barriers to getting and/or keeping employment and housing, and participating in weekly length-of-stay reviews.
  5. Participate in ongoing reviews of existing linkages for their adequacy, seeking to extend program and other agency linkages as part of Continuous Quality Improvement.
  6. Continually document residents' treatment progress, developing measurable and objective service plans that maximize residents' strengths and abilities in accordance with regulatory guidelines.
  7. Assist in the orientation of new personnel, as requested.
  8. Maintain up-to-date, accurate individual paper and electronic case records on each assigned resident.
  9. Comply with attendance and timekeeping rules, reporting reliably and regularly to work on an ongoing basis.
  10. Attend regularly scheduled clinical meetings, staff meetings, and supervision, as well as in-service training and development activities.
  11. Review the staff communications log, making entries concerning essential elements of information designated by program management.
  12. Execute emergency plans as outlined in the policy and procedure manual, administering CPR or first aid to staff or residents who require such services.
  13. Obtain and maintain CPR and First Aid certifications.
  14. Obtain and maintain certification as an OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP) staff.
  15. May have on-call responsibilities.
  16. Comply and promote compliance with all applicable laws, regulations, and agency policies, helping to strengthen and maintain an ethical organizational culture.
  17. Perform other job-related duties, as assigned.