Case Management Supervisor

6 hours ago


Long Island City, United States Housing Works Full time
Job Summary

Housing Works is seeking a highly skilled Case Management Supervisor to oversee the day-to-day operations of the Emergency & Transitional Housing Program (ETH) in Long Island City, Queens. The successful candidate will provide administrative and operational oversight, supervise case managers, and ensure high-quality services are delivered to participants.

Key Responsibilities
  • Oversee program operations, including case management and housing placement assistance services
  • Collaborate with program leaders to implement policies, procedures, and workflows
  • Ensure participant access to support services addressing social determinants of health
  • Provide direct supervision to case managers and indirect supervision to support services staff
  • Lead onboarding and ongoing training activities
  • Ensure overall program services delivery meets internal and external standards
Requirements
  • Bachelor's degree in social services, psychology, social work, or related field
  • Minimum 3 years of experience providing case management or direct client service
  • Minimum 1 year of supervisory experience
  • Experience working with individuals impacted by the criminal legal system or history of co-occurring disorders
  • Strong written documentation and communication skills
  • Ability to work as part of a cross-functional team


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