Field Service Technician

4 weeks ago


La Vergne, Tennessee, United States Thompson Machinery Full time
Job Summary

Thompson Machinery is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner.

Responsibilities
  • Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
  • Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals.
  • Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains.
  • Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems.
  • Communicate with customers to provide exceptional customer experience.

Requirements
  • Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred.
  • Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment.
  • Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
  • Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
  • Excellent communication skills.
  • Possess and maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing.
  • Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice.

Work Conditions
  • All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 50-80 pounds occasionally.

Benefits
Thompson Machinery offers competitive salaries and a complete benefits package.

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