Customer Service Representative Position

3 weeks ago


Berkeley, California, United States CVS Health Full time
Job Description

We are seeking a Retail Store Associate to join our team in a customer-facing role. As a Retail Store Associate, you will be responsible for providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.

  • Provide exceptional customer service by giving warm and friendly greetings, maintaining eye contact, and offering help locating additional items when needed.
  • Accurately perform cashier duties, handling cash, checks, and credit card transactions with precision while following company policies and procedures.
  • Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by store manager.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 16 years of age.
  • The ability to remain upright on the feet, particularly for sustained periods of time.
  • The physical ability to lift and exert up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
  • Visual acuity to perform activities such as viewing a computer terminal, reading, and visual inspection involving small parts/details.


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