Customer Service Lead

2 days ago


Berkeley, California, United States Crescent Hotels and Resorts Full time

Job Title: Customer Service Lead

We are seeking a charismatic Customer Service Lead to oversee daily front desk operations and lead the front desk team.

Responsibilities:

  • Remain calm and alert during emergency situations and heavy hotel activity, serving as a role model for staff.
  • Collaborate with the team to implement company programs and supervise daily front desk operations.

Requirements:

Experience:

  • At least 2 years of front office experience.

Estimated Salary: $64,000 - $84,000 per year

What We Offer:

A dynamic work environment with opportunities for career growth and development, a competitive salary and benefits package, and a collaborative team culture that prioritizes guest satisfaction and experience.



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