Senior Customer Service Manager
3 weeks ago
About Us
">Cupcakin' Bake Shop is a renowned bakery dedicated to providing exceptional customer experiences. We are seeking a highly skilled and experienced Senior Customer Service Manager to join our team.
">Job Summary
">We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for growth and development. As a Senior Customer Service Manager at Cupcakin' Bake Shop, you will be responsible for leading our front-of-house team, ensuring excellent customer service, and driving sales through effective inventory management and staff training.
">Main Responsibilities
">- ">
- Lead and motivate the front-of-house team to deliver exceptional customer service and meet sales targets.">
- Manage inventory levels, track orders, and maintain a clean and organized workspace.">
- Train and develop staff members to ensure they have the skills and knowledge needed to excel in their roles.">
- Collaborate with the store manager to achieve business objectives and drive revenue growth.">
- Maintain accurate records and reports, including daily checklist reporting and monitoring.">
Requirements
">- ">
- A minimum of 2 years of experience in customer-facing roles, preferably in a retail or hospitality environment.">
- Demonstrated leadership and team management skills, with the ability to motivate and inspire others.">
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.">
- Proven problem-solving and analytical skills, with the ability to think critically and make informed decisions.">
- Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.">
- Knowledge of inventory management systems and practices.">
- Familiarity with technology, including point-of-sale systems and other software applications.">
What We Offer
">- ">
- A competitive salary of $55,000 - $65,000 per year, depending on experience.">
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.">
- Ongoing training and development opportunities to help you grow and succeed in your career.">
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
- The opportunity to work with a talented and experienced team, passionate about delivering exceptional customer experiences.">
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