Senior Customer Service Manager

3 weeks ago


Berkeley, California, United States Cupcakin' Bake Shop Full time

About Us

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Cupcakin' Bake Shop is a renowned bakery dedicated to providing exceptional customer experiences. We are seeking a highly skilled and experienced Senior Customer Service Manager to join our team.

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Job Summary

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We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for growth and development. As a Senior Customer Service Manager at Cupcakin' Bake Shop, you will be responsible for leading our front-of-house team, ensuring excellent customer service, and driving sales through effective inventory management and staff training.

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Main Responsibilities

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  • Lead and motivate the front-of-house team to deliver exceptional customer service and meet sales targets.">
  • Manage inventory levels, track orders, and maintain a clean and organized workspace.">
  • Train and develop staff members to ensure they have the skills and knowledge needed to excel in their roles.">
  • Collaborate with the store manager to achieve business objectives and drive revenue growth.">
  • Maintain accurate records and reports, including daily checklist reporting and monitoring.">
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Requirements

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  • A minimum of 2 years of experience in customer-facing roles, preferably in a retail or hospitality environment.">
  • Demonstrated leadership and team management skills, with the ability to motivate and inspire others.">
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.">
  • Proven problem-solving and analytical skills, with the ability to think critically and make informed decisions.">
  • Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.">
  • Knowledge of inventory management systems and practices.">
  • Familiarity with technology, including point-of-sale systems and other software applications.">
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What We Offer

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  • A competitive salary of $55,000 - $65,000 per year, depending on experience.">
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.">
  • Ongoing training and development opportunities to help you grow and succeed in your career.">
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
  • The opportunity to work with a talented and experienced team, passionate about delivering exceptional customer experiences.">


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