IT Support Specialist

13 hours ago


Dubuque, Iowa, United States Access Dubuque Full time
Job Title: IT Help Desk Specialist

At Hillcrest Family Services, we are seeking a highly skilled and motivated IT Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to internal customers (employees) and ensuring that IT systems operate efficiently and effectively.

Responsibilities:
  • Provide troubleshooting for hardware (desktops, laptops, printers, mobile devices) and software (EHR, Microsoft Office, etc.)
  • Resolve connectivity issues related to local area networks (LAN), Wi-Fi, and remote access (VPN)
  • Guide users in IT systems and applications, with a focus on the specific tools used in a behavioral health setting
  • Support and maintain EHR systems, ensuring data is entered, stored, and accessed correctly
  • Troubleshoot issues specific to clinical applications and EHR software used in behavioral health environments
  • Adhere to HIPAA regulations and other healthcare compliance standards
  • Maintain strict confidentiality of patient information, assisting in implementing or enhancing security protocols
  • Create and maintain documentation related to IT processes, troubleshooting steps, and system updates
  • Install and configure new software and hardware components
  • Coordinate with third-party vendors for maintenance or system upgrades
  • Create and manage detailed service tickets while prioritizing service tickets in the help desk system, ensuring timely resolutions of issues
  • Escalate complex problems to higher-level IT staff or external vendors as necessary
  • Participate in the on-call rotation of 2 weeks per month
Requirements:
  • High school diploma or equivalent required
  • Associate degree in IT, Computer Science or a related field preferred
  • 1-2 years experience in an IT support role, preferably in a healthcare or behavioral health environment
What We Offer:
  • Competitive benefits package for full-time employees working 30+ hours a week
  • Health insurance (up to 79% employer paid)
  • Dental insurance
  • Vision insurance
  • 401(k) with profit sharing and employer match
  • Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
  • 10 paid holidays
  • 80 hours sick time
  • 2 wellness days
  • Staff development and training
  • Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
  • Employer paid CEU's through Relias
  • On-site primary care
  • PerkSpot- employee discount program
  • MeMD- virtual health provider for you and your family
  • Free talk therapy
  • $0 Telehealth/urgent care
  • Discounted psychiatry
  • Employee assistance program
  • Advancement opportunities

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