IT Support Specialist

4 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Title: IT Support Specialist

Job Summary:

We are seeking an IT Support Specialist to join our team. The successful candidate will provide technical support to internal customers, ensuring that IT systems operate efficiently and effectively.

Responsibilities:

  • Provide troubleshooting for hardware and software issues.
  • Assist with network connectivity and ensure data security.
  • Resolve connectivity issues related to local area networks, Wi-Fi, and remote access.
  • Guide users in IT systems and applications.
  • Support and maintain EHR systems.
  • Troubleshoot issues specific to clinical applications and EHR software.
  • Adhere to HIPAA regulations and other healthcare compliance standards.
  • Maintain strict confidentiality of patient information.
  • Create and maintain documentation related to IT processes.
  • Install and configure new software and hardware components.
  • Coordinate with third-party vendors for maintenance or system upgrades.
  • Create and manage detailed service tickets.
  • Escalate complex problems to higher-level IT staff or external vendors as necessary.

Requirements:

  • High school diploma or equivalent required.
  • Associate degree in IT, Computer Science, or a related field preferred.
  • 1 – 2 years' experience in an IT support role, preferably in a healthcare or behavioral health environment.

About Us:

We are a non-profit organization that assists adults and children in need of help. Our mission is to provide innovative, collaborative, and resourceful care to our clients.


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