IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Job Summary:
We are seeking an IT Support Specialist to join our team. The successful candidate will provide technical support to internal customers, ensuring that IT systems operate efficiently and effectively.
Responsibilities:
- Provide troubleshooting for hardware and software issues.
- Assist with network connectivity and ensure data security.
- Resolve connectivity issues related to local area networks, Wi-Fi, and remote access.
- Guide users in IT systems and applications.
- Support and maintain EHR systems.
- Troubleshoot issues specific to clinical applications and EHR software.
- Adhere to HIPAA regulations and other healthcare compliance standards.
- Maintain strict confidentiality of patient information.
- Create and maintain documentation related to IT processes.
- Install and configure new software and hardware components.
- Coordinate with third-party vendors for maintenance or system upgrades.
- Create and manage detailed service tickets.
- Escalate complex problems to higher-level IT staff or external vendors as necessary.
Requirements:
- High school diploma or equivalent required.
- Associate degree in IT, Computer Science, or a related field preferred.
- 1 – 2 years' experience in an IT support role, preferably in a healthcare or behavioral health environment.
About Us:
We are a non-profit organization that assists adults and children in need of help. Our mission is to provide innovative, collaborative, and resourceful care to our clients.
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