IT Support Specialist
1 week ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Hillcrest Family Services. As an IT Support Specialist, you will be responsible for providing technical support to internal customers, ensuring that IT systems operate efficiently and effectively.
Key Responsibilities
- Provide troubleshooting for hardware and software issues
- Assist with network connectivity and ensure data security
- Support and maintain EHR systems
- Troubleshoot issues specific to clinical applications and EHR software
- Adhere to HIPAA regulations and other healthcare compliance standards
- Maintain strict confidentiality of patient information
- Create and maintain documentation related to IT processes
- Install and configure new software and hardware components
- Coordinate with third-party vendors for maintenance or system upgrades
- Create and manage detailed service tickets
Requirements
- High school diploma or equivalent required
- Associate degree in IT, Computer Science, or a related field preferred
- 1-2 years' experience in an IT support role, preferably in a healthcare or behavioral health environment
What We Offer
- Competitive benefits package for full-time employees working 30+ hours a week
- Health insurance (up to 79% employer paid)
- Dental insurance
- Vision insurance
- 401(k) with profit sharing and employer match
- Paid time off (accrue up to 80 hours during first year of employment)
- 10 paid holidays
- 80 hours sick time
- 2 wellness days
- Staff development and training
- Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
- Employer paid CEU's through Relias
- On-site primary care
- PerkSpot- employee discount program
- MeMD- virtual health provider for you and your family
- Free talk therapy
- $0 Telehealth/urgent care
- Discounted psychiatry
- Employee assistance program
- Advancement opportunities
About Us
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. We strive to be a leading provider in supporting brain health and wellness.
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