IT Support Specialist

1 week ago


Dubuque, Iowa, United States Access Dubuque Full time
Job Overview

Infrastructure Technology Solutions is a provider of IT solutions for businesses and K-12 schools. We specialize in cloud-hosted solutions, helpdesk management, physical security and surveillance, network design, installation, and security. We are seeking an experienced IT support specialist to deliver outstanding technical customer service. The position is responsible for remote and onsite break/fix and project support for customers.

Key Responsibilities

Provide technical support and assistance to customers via phone, email, and in-person

Troubleshoot and resolve technical issues with computer systems, networks, and software

Install, configure, and maintain computer systems, networks, and software

Develop and implement technical solutions to improve customer satisfaction and reduce support requests

Requirements

2-5 years of experience in a technical support role

Knowledge of Windows Desktop, Windows Server, general network support, and mobile device support

Ability to take initiative on assigned projects to meet and exceed customer expectations

Excellent written and verbal communication skills

Benefits

Competitive pay and excellent career growth opportunities

Flexible paid time off

Comprehensive health insurance plan

Paid holidays

Paid maternity/paternity leave

401K plan with match and profit sharing

Employee assistance program

Company-paid life insurance

Casual work environment

We are an equal opportunity employer

We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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