IT Support Specialist
1 week ago
Infrastructure Technology Solutions is a provider of IT solutions for businesses and K-12 schools. We specialize in cloud-hosted solutions, helpdesk management, physical security and surveillance, network design, installation, and security. We are seeking an experienced IT support specialist to deliver outstanding technical customer service. The position is responsible for remote and onsite break/fix and project support for customers.
Key Responsibilities
Provide technical support and assistance to customers via phone, email, and in-person
Troubleshoot and resolve technical issues with computer systems, networks, and software
Install, configure, and maintain computer systems, networks, and software
Develop and implement technical solutions to improve customer satisfaction and reduce support requests
Requirements
2-5 years of experience in a technical support role
Knowledge of Windows Desktop, Windows Server, general network support, and mobile device support
Ability to take initiative on assigned projects to meet and exceed customer expectations
Excellent written and verbal communication skills
Benefits
Competitive pay and excellent career growth opportunities
Flexible paid time off
Comprehensive health insurance plan
Paid holidays
Paid maternity/paternity leave
401K plan with match and profit sharing
Employee assistance program
Company-paid life insurance
Casual work environment
We are an equal opportunity employer
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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