Customer Service Ambassador

3 weeks ago


ValdeReuil, Normandie, United States Intelogix Corporation Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at Intelogix Corporation. This role will involve providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.

About Us

At Intelogix, we strive to deliver top-notch contact center solutions that empower our clients to progress in incredible ways. With over 65 years of experience and a diverse portfolio of clients, we make lives better by engaging, listening, and resolving consumer concerns with empathy and innovation.

The Role

This position requires a creative problem solver, results-oriented individual who can connect with customers, navigate complex issues, and provide effective solutions. Key responsibilities include:

  • Serving as the primary point of contact for customers via phone
  • Processing credit card payments over the phone or via Storefront for new and existing customers
  • Providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintaining a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately documenting customer interactions and transactions across all tools/platforms
  • Collaborating with other departments to resolve customer issues and escalate complex problems as necessary

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of up to $18.00/hour, based on scope of responsibility, experience, location, and other job-related factors
  • Paid training and development opportunities
  • Medical, dental, and vision insurance
  • Paid time off and employee discounts
  • Early access to earned wages via PayActiv (up to 50% of earned wages, capped at $500 per pay period)


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