Customer Service Ambassador
3 weeks ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at Intelogix Corporation. This role will involve providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.
About Us
At Intelogix, we strive to deliver top-notch contact center solutions that empower our clients to progress in incredible ways. With over 65 years of experience and a diverse portfolio of clients, we make lives better by engaging, listening, and resolving consumer concerns with empathy and innovation.
The Role
This position requires a creative problem solver, results-oriented individual who can connect with customers, navigate complex issues, and provide effective solutions. Key responsibilities include:
- Serving as the primary point of contact for customers via phone
- Processing credit card payments over the phone or via Storefront for new and existing customers
- Providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintaining a thorough understanding of products, services, and policies to effectively assist customers
- Accurately documenting customer interactions and transactions across all tools/platforms
- Collaborating with other departments to resolve customer issues and escalate complex problems as necessary
What We Offer
As a valued member of our team, you can expect:
- A competitive salary range of up to $18.00/hour, based on scope of responsibility, experience, location, and other job-related factors
- Paid training and development opportunities
- Medical, dental, and vision insurance
- Paid time off and employee discounts
- Early access to earned wages via PayActiv (up to 50% of earned wages, capped at $500 per pay period)
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