Customer Service Ambassador

3 days ago


ValdeReuil, Normandie, United States Intelogix Corporation Full time

Company Overview:

InteLogix Corporation is a renowned provider of contact center solutions, trusted by clients for over 65 years. With a diverse portfolio and over 7,000 employees across the Americas and the Philippines, we empower individuals to progress in incredible ways.

About the Role:

We are seeking a highly skilled Customer Service Representative to join our organization, onsite. As the primary point of contact for customers, you will provide exceptional assistance, resolve issues, and ensure a positive experience.

Responsibilities:

  • Serve as the main point of contact for customers via phone
  • Process credit card payments over the phone or via Storefront for new and existing customers
  • Provide outstanding customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualifications:

  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing best-in-class customer experience speaking to customers over the phone
  • Excellent communication skills, both oral and written
  • Superb attendance, so you can be there when our customers need us


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