Customer Service Ambassador
3 days ago
Company Overview:
InteLogix Corporation is a renowned provider of contact center solutions, trusted by clients for over 65 years. With a diverse portfolio and over 7,000 employees across the Americas and the Philippines, we empower individuals to progress in incredible ways.
About the Role:
We are seeking a highly skilled Customer Service Representative to join our organization, onsite. As the primary point of contact for customers, you will provide exceptional assistance, resolve issues, and ensure a positive experience.
Responsibilities:
- Serve as the main point of contact for customers via phone
- Process credit card payments over the phone or via Storefront for new and existing customers
- Provide outstanding customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintain a thorough understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Qualifications:
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing best-in-class customer experience speaking to customers over the phone
- Excellent communication skills, both oral and written
- Superb attendance, so you can be there when our customers need us
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