Technical Support Specialist

6 days ago


Fall River, Massachusetts, United States PSG Global Solutions Careers Full time
Job Title: L1 Technical Support

At PSG Global Solutions Careers, we're seeking a highly skilled L1 Technical Support professional to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our stakeholders.

Key Responsibilities:
  • Serve as the primary point of contact for handling incidents reported by stakeholders.
  • Capture incident details through phone calls, Slack interviews, or monitoring interpretation.
  • Analyze incidents thoroughly to understand their scope and impact.
  • Work tickets, triage, and/or escalate as necessary.
  • Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery.
Requirements:
  • 1 year of relevant experience in technical support or a related field.
  • Ability to work well under pressure and manage priorities with urgent deliverables.
  • Ability to deliver high-quality results in a heavy multitasking environment.
  • Good communication and interpersonal skills for effective stakeholder and peer interaction.
  • Basic knowledge of incident management processes and best practices.
  • Familiarity with media streaming technologies, platforms, and protocols.
What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and innovative company that is pushing the boundaries of media delivery. We offer a collaborative and supportive work environment, with opportunities for growth and development.



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