Technical Support Analyst

2 weeks ago


Columbus, Ohio, United States American Municipal Power, Inc Full time
Job Overview

Company: AMERICAN MUNICIPAL POWER, INC.

Position: Help Desk Specialist

Reporting To: IT Manager

FLSA Status: Non-Exempt

Role Summary: The Help Desk Specialist is tasked with delivering comprehensive support for desktop, laptop, mobile devices, and applications within the AMP user environment. This role emphasizes customer service, incident management, and effective issue resolution.

Key Responsibilities:

  • Help Desk Support: 70% of time dedicated to providing assistance for desktop, laptop, mobile devices, and applications.
  • System Administration: 20% of time focused on administrative tasks.
  • Inventory Management: 10% of time allocated for systems training and documentation.

Essential Duties:

  1. Deliver support for desktop, laptop, and mobile devices, addressing both hardware and software issues.
  2. Document issues and maintain accurate records of resolutions.
  3. Assist in IT infrastructure and application upgrades.
  4. Monitor LAN/WAN connectivity using appropriate tools.
  5. Identify and address Cyber Security vulnerabilities.
  6. Uphold confidentiality in all tasks.
  7. Provide Tier I and II support, troubleshooting issues as needed.
  8. Participate in weekend and off-peak hour implementations, and be part of a rotating on-call support team.
  9. Troubleshoot network issues and maintain detailed documentation.
  10. Conduct daily system monitoring to ensure hardware and system integrity.
  11. Engage in assigned projects following IT project management methodologies.
  12. Support daily backup operations, ensuring data integrity.
  13. Collaborate with network and server teams to resolve issues effectively.
  14. Apply regular OS patches and upgrades, configuring new services as necessary.
  15. Assist in the maintenance of Microsoft Windows servers across various environments.
  16. Research and recommend products and vendors to management.
  17. Administer Office 365 services including Teams and SharePoint.
  18. Manage system imaging processes.
  19. Support Cyber Security initiatives in incident response and system security.
  20. Maintain PBX systems and printer fleets company-wide.
  21. Perform additional responsibilities as assigned.

Qualifications:

  1. A two-year degree in computer science, information systems, or a related field is required; or four years of relevant experience.
  2. Hands-on experience in a high-availability support environment is preferred.
  3. Familiarity with network monitoring tools and ticketing systems.
  4. Experience with Microsoft Active Directory and server operating systems.
  5. Basic understanding of virtualization and network devices.
  6. Strong communication skills, both written and verbal.
  7. Excellent troubleshooting abilities.
  8. Ability to prioritize tasks in a fast-paced environment.
  9. Team-oriented with a collaborative approach.


  • Columbus, Ohio, United States Romanoff Group Full time

    Join Our Team as a Technical Support AnalystThe Romanoff Group of Companies is seeking a dedicated Technical Support Analyst to become part of our dynamic team. We pride ourselves on our commitment to employee ownership and delivering exceptional service to our clients across various regions.Benefits of Joining RomanoffRecognized as a Top Workplace by...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job OverviewA prominent organization in the Financial Sector is in search of an individual with experience in IT support or a recent graduate in Technology.Position Type: Contract (6-12 months, with potential for extension or permanent placement)Work Arrangement: On-SiteCompensation: $20 to $21 per hourRole Responsibilities:As a Technical Support Analyst,...


  • Columbus, Ohio, United States Hermle Full time

    Job OverviewAs a Technical Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT services. Your primary focus will be on assisting end users and maintaining our IT infrastructure.Key ResponsibilitiesDeliver comprehensive helpdesk support and training to users.Set up, troubleshoot, and repair Windows computers while...


  • Columbus, Ohio, United States AISIN World Corp. of America Full time

    Job Title: Information Systems AnalystCompany: Aisin World Corp of AmericaDepartment: DX / Infrastructure & SecurityPosition OverviewThe selected candidate will be responsible for a variety of critical functions, including:Complying with established IT protocols and security measuresAssisting in the development of End User Services (EUS)...

  • IT Systems Analyst

    6 days ago


    Columbus, Ohio, United States Franklin County Public Health Full time

    About the RoleFranklin County Public Health is seeking a highly skilled IT Systems Analyst to join our team. As a key member of our IT department, you will be responsible for maintaining and improving our computer systems to support our organization's strategic goals.Key ResponsibilitiesSystem Development and Maintenance: Define and develop computer systems...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support position, specifically in a remote support capacity.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory, including...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support capacity, specifically in a remote support environment.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory,...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support capacity with a focus on remote assistance.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory, including policy...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support capacity, specifically focusing on remote assistance.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory,...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support capacity, specifically focusing on remote assistance.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory,...


  • Columbus, Ohio, United States Insight Global Full time

    Essential Qualifications:Minimum of 2 years of experience in a Helpdesk, Service Desk, or Desktop support position with a focus on remote assistance.Proficient troubleshooting skills across various devices including phones, printers, and laptops.Familiarity with Microsoft Outlook or Lotus Notes is required.Experience with Active Directory, particularly in...


  • Columbus, Ohio, United States Vector Consulting, Inc Full time

    Job Summary:We are seeking an experienced Help Desk / Video Support Analyst to join our team at Vector Consulting, Inc. as a Technical Support Expert. This is a 12+ months renewable contract opportunity in a dynamic and growing company.Key Responsibilities:Provide technical support for videoconferencing operations, including scheduling, management, and...


  • Columbus, Ohio, United States Exos Talent Full time

    Job Summary:Exos Talent is seeking a highly skilled Help Desk Analyst II/Video Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients across multiple teams.Key Responsibilities:Provide technical support for Polycom RMX, Resource Manager, and endpointsOffer...


  • Columbus, Ohio, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC.JOB DESCRIPTIONThis role is essential for providing technical assistance and support to end users in a corporate environment.Position Title: Help Desk SpecialistReports To: IT ManagerFLSA Status: Non-ExemptCore Responsibilities:The Help Desk Specialist is tasked with delivering comprehensive support for desktop, laptop, mobile...


  • Columbus, Ohio, United States Exos Talent Full time

    Job Summary:Exos Talent is seeking a highly skilled Help Desk Analyst II/Video Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients across multiple teams.Key Responsibilities:Provide technical support for Polycom RMX, Resource Manager, and endpointsOffer...


  • Columbus, Ohio, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC.JOB DESCRIPTIONThis role is essential for providing technical assistance and support for computer systems, mobile devices, and applications within the organization.Position Title: Help Desk SpecialistReports To: IT ManagerFLSA Status: Non-ExemptCore Responsibilities:The Help Desk Specialist is tasked with delivering...


  • Columbus, Ohio, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC.JOB DESCRIPTIONThis role is essential in delivering technical assistance and support for computer systems, mobile devices, and applications.Position Title: Help Desk SpecialistReports To: IT ManagerFLSA Status: Non-ExemptCore Responsibilities:The Help Desk Specialist is tasked with ensuring seamless operation of AMP's end-user...


  • Columbus, Ohio, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC.JOB DESCRIPTIONThis position is focused on providing comprehensive support to end users in a dynamic IT environment.Position Title: Help Desk SpecialistReports To: IT ManagerFLSA Status: Non-ExemptCore Responsibilities:The Help Desk Specialist is tasked with delivering technical assistance for desktop/laptop systems, mobile...


  • Columbus, Ohio, United States American Municipal Power, Inc Full time

    AMERICAN MUNICIPAL POWER, INC.JOB DESCRIPTIONThis position is focused on providing comprehensive support for end-user technology needs.Position Title: Help Desk SpecialistReports To: Manager of ITFLSA Status: Non-ExemptCore Responsibilities:The Help Desk Specialist is tasked with delivering exceptional support for desktop, laptop, mobile devices, and...


  • Columbus, Ohio, United States Vector Consulting, Inc Full time

    Job Summary:We are seeking an experienced Help Desk / Video Support Analyst to join our team at Vector Consulting, Inc. as a Technical Support Expert. This is a 12+ months renewable contract opportunity in a dynamic and growing company.Key Responsibilities:Process and schedule videoconference requests and manage other technical issues via professional...