Hotel Emblem Front Desk Manager
4 weeks ago
Responsibilities:
* Hire, train, schedule, supervise, and coach and counsel Front Desk team members.
* Maintain effective training programs to ensure personnel are highly productive.
* Ensure that all operations of Front Office equipment are understood, including software and computer systems.
* Ensure effective two-way communication is maintained with all Front Office team members, as well as with all other departments in the hotel.
Requirements:
* Minimum three years experience in hotel front office and/or housekeeping supervision, or any similar combination of education and experience.
* Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
* Basic computer skills, including spreadsheets, word processing, and email.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
About Viceroy Hotel Group:
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise Remember to Live, an affirmation to create lifelong memories for each and every guest.
If you are interested in working for a company with endless opportunities for advancement and growth, please apply online.
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.
EOE
**Qualifications**
**Skills**
**Behaviors**
**Motivations**
**Education**
**Experience**
**Licenses & Certifications**
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