Customer Service Banking Representative

2 weeks ago


Cicero, Indiana, United States First Farmers Bank and Trust Company Full time

Job Type:
Part-time

Position Overview:
Role: Part-Time Personal Banker

DEPARTMENT: Retail Banking

CLASSIFICATION: Non-Exempt

REPORTS TO: Branch Management

SUPERVISES: None

Position Summary:
We are in search of two dedicated Part-Time Personal Bankers who are well-versed in the multifaceted realm of retail banking. This role is designed to enhance customer interactions by ensuring a comprehensive understanding of clients' banking requirements. The Personal Banker will engage in branch operations while fostering customer relationships through the promotion of beneficial products and services. Responsibilities include managing client transactions, establishing new accounts, and facilitating loan applications.

Key Responsibilities:

  1. Execute customer transactions, including cashing checks, managing deposits, withdrawals, and cashier's checks.
  2. Ensure daily cash drawer balance.
  3. Address and resolve customer inquiries and requests in person or via phone.
  4. Adhere to BSA/AML/OFAC regulations while identifying and reporting suspicious activities.
  5. Maintain confidentiality of customer information.
  6. Process cash advances, property taxes, and wire transfers as necessary.
  7. Handle the processing and ordering of checks and related products for clients.
  8. Deliver exceptional customer service through in-depth knowledge of bank offerings.
  9. Strengthen and retain customer relationships while cultivating new prospects.
  10. Educate clients on the features and advantages of bank products and services, referring them to the appropriate personnel when needed.
  11. Conduct financial consultations and process applications for consumer loans, including home equity lines of credit.
  12. Open consumer and commercial deposit accounts while identifying opportunities for additional financial solutions.
  13. Follow up with new accounts utilizing the 2-2-2 approach.
  14. Input and process new deposit accounts, verifying customer information through established systems.
  15. Assist in verifying currency shipments and managing cash machine balances.
  16. Perform Notary Public duties.
  17. Engage in personal development through online learning and training opportunities.
  18. Other duties and responsibilities may be assigned as necessary.

Qualifications:

  1. Accountable to the Branch Manager or Assistant Branch Manager for assigned duties.
  2. Required skills include strong cash handling capabilities, knowledge of relevant regulations, and comprehensive understanding of banking products and operations.
  3. Excellent communication and listening skills are essential, along with a commitment to quality service and attention to detail.
  4. Dedication to customer service is paramount, responding professionally to inquiries and issues.
  5. Ability to maintain confidentiality in daily operations and work effectively within a team environment.

Working Conditions:

  1. Standard office environment.
  2. Prolonged periods of computer screen usage.
  3. Ability to lift moderate weights up to 25 pounds.
  4. Repetitive hand and arm movements.
  5. Moderate travel may be required.


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