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Customer Service Representative

2 months ago

Cicero, Illinois, United States Dunkin' Full time

About Us

CHICAGOLAND COMMISSARY is a locally owned and operated Dunkin' Franchise group with a strong presence in the Chicagoland area. We pride ourselves on our tight-knit family atmosphere and commitment to our communities.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member. As a key member of our team, you will be responsible for providing exceptional guest service, maintaining a clean and safe work environment, and contributing to the overall success of our store.

Responsibilities

  • Team Environment
    • Work collaboratively with colleagues to achieve store goals and objectives
    • Communicate effectively with team members to ensure seamless service delivery
    • Respond positively to feedback and coaching to improve performance
    • Adapt to changing situations and priorities with a positive attitude
  • Operational Excellence
    • Provide exceptional guest service by greeting customers, taking orders, and serving food and beverages
    • Resolve guest complaints and concerns in a professional and courteous manner
    • Follow Dunkin' brand standards, recipes, and systems to ensure consistency and quality
    • Maintain a clean and safe work environment, including adhering to food safety and sanitation guidelines
  • Profitability
    • Process transactions accurately and efficiently using the point-of-sale system
    • Prepare and deliver food and beverages according to Dunkin' brand standards
    • Contribute to store profitability by meeting sales and productivity goals

Requirements

  • Skills and Qualifications
    • Fluent in English
    • Basic computer skills
    • Ability to count money and make change
    • Capable of operating restaurant equipment
  • Personal Qualities
    • Positive attitude and strong work ethic
    • Ability to work in a fast-paced environment
    • Excellent communication and interpersonal skills

What We Offer

We offer a competitive compensation package, flexible scheduling, and opportunities for advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.