Hotel Room Maintenance Associate
2 weeks ago
The Housekeeping Attendant at Grand Canyon University Hotel is responsible for maintaining the cleanliness and orderliness of guest accommodations in accordance with established hotel standards. This role involves supporting various functions within the hotel’s rooms division to ensure a superior in-room experience for all guests.
Key Responsibilities:
- Conducts thorough cleaning of guest rooms, storage spaces, and laundry facilities as assigned.
- Reviews occupancy reports, including arrivals and departures, and accommodates special room requests whenever feasible.
- Identifies and reports any maintenance issues or items requiring repair to the Operations Manager.
- Restocks all necessary supplies and amenities in guest rooms as needed.
- Disposes of trash and waste in designated areas.
- Assists with the monthly inventory of linens and supplies, as well as laundry tasks when required.
- Adheres to lost and found protocols.
- Welcomes guests, addresses their concerns and requests effectively, and follows up to ensure satisfaction.
- Collaborates closely with the Front Desk to keep room status reports updated, including notifications of check-outs, late check-outs, early check-ins, new reservations, room changes, special requests, and room availability.
- None
- At least one year of experience in customer service or the hospitality sector.
- Maintains a professional appearance and demeanor at all times.
- Capable of working independently with minimal supervision.
- Fosters positive communication and cooperation with colleagues and guests.
- Demonstrates strong attention to detail to meet cleanliness standards.
- Ability to learn and adhere to all safety, emergency, and accident prevention protocols.
- Fluency in English, with the ability to read and write proficiently.
- Must possess a flexible schedule, including availability for nights, weekends, and holidays as needed.
Grand Canyon University prioritizes a student-first approach. Therefore, applicants must fulfill the following eligibility criteria for student employment:
- Must be enrolled as a full-time student in a Bachelor's or Master's program at GCU.
- Maintain a minimum GPA of 2.0 for Bachelor's students or 3.0 for Master's students.
- Must be in good financial and academic standing with the University.
Physical Requirements:
•Standing: 4-8 hours daily
•Walking: 4-8 hours daily
•Lifting: Frequently
•Carrying: Frequently
•Pushing: Frequently
•Bending: Frequently
•Squatting: Occasionally
•Kneeling: Occasionally
•Climbing: Rarely
•Reaching: Occasionally
•Grasping: Frequently
•Fine Motor Coordination: Continuously
•Driving: Occasionally for golf carts
•Work Environment: On-site at GCU Hotel, with tasks performed indoors and outdoors, subject to varying temperatures, weather conditions, equipment noise, and dust.
Compensation: Minimum Wage
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