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Luxury Hotel Ambassador

2 months ago


Phoenix, Arizona, United States The Global Ambassador Hotel Full time
Job Title: Luxury Hotel Ambassador

We are seeking a highly skilled and experienced Luxury Hotel Ambassador to join our team at The Global Ambassador Hotel.

Job Summary:

The Luxury Hotel Ambassador will be responsible for providing exceptional guest services, supervising the guest services team, and ensuring seamless guest experiences.

Key Responsibilities:
  • Supervise and manage the guest services team, including valet attendants responsible for the arrival experience.
  • Lead training initiatives for luxury hospitality standards, ensuring all team members comply with and adhere to established service standards.
  • Train and mentor new team members on hotel policies, procedures, and exceptional customer service standards.
  • Coordinate with other hotel departments to ensure seamless guest experiences.
  • Oversee all aspects of valet payment processing, including cash and credit card transactions.
  • Administer and facilitate the distribution of tips, ensuring a fair and transparent process for all team members.
  • Oversee luggage handling, ensuring the safe and efficient transportation of guests' belongings.
  • Manage valet parking operations, ensuring timely and efficient service for guests.
  • Assist guests with transportation arrangements, such as organizing taxis or providing directions and local travel information.
  • Ensure bell and valet services staff are knowledgeable about hotel facilities, programming, and local area to provide accurate information and recommendations to guests.
  • Monitor and maintain cleanliness and orderliness in the hotel lobby, entrance, parking areas, and other common spaces.
  • Implement and enforce safety and security procedures to protect guests, staff, and hotel property.
  • Regularly inspect bell and valet service equipment to coordinate maintenance or repairs as needed.
  • Assist with special requests, such as coordinating the delivery of packages or flowers to guests' rooms.
  • Monitor and manage the bell and valet services budget, including staffing expenses, equipment maintenance, and supplies.
  • Continuously evaluate and improve bell and valet service operations, identifying areas for enhanced efficiency or guest satisfaction.
Requirements:
  • Exceptional communication skills with a keen eye for detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong leadership and training skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong problem-solving and analytical skills.
About The Global Ambassador Hotel:

The Global Ambassador Hotel is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences.

We are an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment.