Room Care Associate

2 weeks ago


Phoenix, Arizona, United States Courtyard Phoenix Mesa Gateway Airport Full time

Compensation Type:

Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management firm recognized for its innovative approach within the industry.

Highgate is a key player in U.S.

gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with a growing footprint in Europe, Latin America, and the Caribbean.

The portfolio of global properties managed by Highgate represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues.

The company offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or disposition.

Highgate also possesses the creativity and resources to develop unique hotel brands and employs industry-leading proprietary revenue management tools that identify and forecast changing market dynamics to enhance performance and maximize asset value.

With an executive team comprising some of the most experienced leaders in hotel management, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Courtyard Phoenix Mesa Gateway Airport Overview: The Room Care Associate is responsible for ensuring that guest accommodations are clean and inviting while delivering attentive, courteous, and efficient service to all guests.

Responsibilities:
1. Thoroughly clean guest accommodations in accordance with established standards.
2. Complete all pre-cleaning tasks, including but not limited to, preparing guest supplies, cleaning supplies, and linens for housekeeping cart set-up.
3. Remove all waste and soiled linens from guest accommodations and hallways.
4. Maintain cleanliness and orderliness in all hallways, public areas, and storage closets.
5. Restock housekeeping cleaning cart for the following day's use.
6. Replenish chemical supplies as needed.
7. Report any missing items from rooms (e.g., irons/boards, hair dryers) to the Housekeeping Supervisor/Manager.
8. Immediately report any maintenance issues to the Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to established procedures.
10. Ensure overall guest satisfaction through attentive service.

Qualifications:
A High School diploma or equivalent and/or experience in a hotel or related field is preferred.

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Ability to stand for the entire duration of the shift.

Must possess effective communication skills, both verbal and written, with all levels of employees and guests in a friendly, courteous, and service-oriented manner.


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