Service Desk Specialist
2 days ago
We are seeking a skilled Desktop Support Technician to join our team at Beacon Hill Technologies. As a Desktop Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide technical support to clients via phone, email, and remote desktop sessions
- Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
- Install, configure, and maintain software and hardware systems
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- 2+ years of experience in desktop support or a related field
- Strong knowledge of Microsoft 365, Azure, and Windows operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, sales-oriented environment
- Knowledge of Active Directory, ServiceNow, and SSO a plus
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Beacon Hill Technologies is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.
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