Operations Director

7 days ago


Delray Beach, Florida, United States Throw Social Full time
Job Title: Operations Manager

We are seeking an experienced and passionate Operations Manager to join our team at THRW Social, the hottest concept to hit Delray Beach. Our restaurant offers a one-of-a-kind experience with an amazing food and beverage selection, cabana service, and live entertainment in a spacious layout that is beautifully decorated.

Job Summary:

The Operations Manager will be responsible for ensuring that every guest has a wonderful experience. This includes delivering exceptional guest services, ensuring guest satisfaction, and managing the entire venue operation. The ideal candidate will have excellent communication skills, a passion for customer service, and a strong leadership style.

Key Responsibilities:
  • Manage and oversee the entire venue operation
  • Deliver exceptional guest services
  • Ensure guest satisfaction
  • Plan new and update existing menus
  • Plan and develop the overall restaurant marketing strategy
  • Respond efficiently to customer questions and complaints
  • Organize and supervise shifts
  • Manage and lead staff
  • Develop hourly and salary staff
  • Terminate employees when necessary
  • Train and evaluate staff performance
  • Manage food cost, forecast requirements, and maintain inventory
  • Manage restaurant supplies including small wares
  • Control costs and minimize waste
  • Create and nurture a positive working environment
  • Implement innovative strategies to improve productivity, sales, and food quality
Requirements:
  • Ideal 3-5+ years of experience as a Restaurant Manager or similar role
  • Ideal 3-5+ years of experience in customer service management
  • Extensive food and wine knowledge
  • Computer literacy
  • Very detailed oriented
  • Familiarity with restaurant management software
  • Experience in event planning
  • Strong leadership, motivational, and people skills
  • Good financial management skills
  • Critical thinking and problem-solving skills
  • Team player
  • Adapt to change
  • Good time-management skills
  • Great interpersonal and communication skills
  • Culinary school diploma or BS degree in Business Administration

Complete our short application today to take the first step towards joining our team at THRW Social.


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