Technical Support Specialist
4 days ago
The IT Support Specialist will provide technical support, troubleshooting, and help desk services for desktop computers and other information technology needs. The ideal candidate will have excellent communication skills, knowledge of Windows operating systems, and experience with video editing and digital media.
About CaseGuardCaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. Our team is driven by a passion for great software design, the creation of great products, and the creative process.
Responsibilities- Tech Support: Provide technical assistance to end-users via phone, email, or chat.
- Issue Resolution: Troubleshoot and resolve technical issues related to desktop computers and other IT needs.
- Software Training: Deliver training sessions to new and existing clients on software applications and features.
- Data Entry: Manage data entry in various platforms, including our customer relationship management system.
- Customer Engagement: Build strong relationships with customers through regular communication and timely issue resolution.
- A bachelor's degree in Information Technology, Computer Science, or a related field is required.
- 1-3 years of relevant work experience in technical support or a similar role.
- Strong technical support skills, including troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Knowledge of Windows operating systems and software applications.
- Experience with video editing and digital media is a plus.
- Full-time, permanent position with competitive salary ($55,000 - $65,000 per year) based on location (Arlington, VA).
- Medical, dental, and vision insurance.
- Vacation and sick leave.
- Ten paid holidays per year.
- Relaxed work environment with opportunities for professional growth and development.
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