Technical Support Specialist

4 days ago


Arlington, Virginia, United States CaseGuard Full time
Role Overview
CASEGUARD is seeking a skilled Information Technology Support Specialist to join our team in Arlington, VA. This full-time position offers a competitive salary of $65,000 - $85,000 per year.

About the Job
The IT Support Specialist will be responsible for providing technical support, troubleshooting, and help desk services related to desktop computers and other information technology needs. They will work directly with other teams and end-users to resolve technical issues and provide solutions.

Key Responsibilities
  • Communicate effectively with customers via phone, email, and chat.
  • Provide knowledgeable answers to questions about products, plans, pricing, troubleshooting, and availability.
  • Perform software training for new and existing clients.
  • Write troubleshooting articles on common issues and create videos to guide users through fixing problems.
  • Create tickets and report bugs for the development team to resolve.
  • Conduct quality assurance on software.
  • Collaborate with various teams to meet customer needs.
  • Data entry in multiple platforms.
  • Manage existing clients and keep them informed about product updates, tools, and resources.
  • Represent CASEGUARD at conferences across industries, including law enforcement and government agencies, and provide on-site training to clients.


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