IT Systems Administrator
4 weeks ago
Sentinel Blue is seeking an IT Systems Administrator to join our Operations team.
This role is for an experienced IT support person or administrator with strong customer service skills. Our ideal candidate is a natural communicator, empathetic and technically proficient with common IT support scenarios.
Key Responsibilities:
- Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
- Perform systems administration work in Microsoft 365, Active Directory and other line of business applications.
- Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
- Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
- Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
- Contribute to reports, briefs, and presentations.
Requirements:
- U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
- Security+ (or higher) certification at hire or within 365 days of hire.
- Intermediate knowledge of Microsoft 365 services and a desire to develop advanced expertise.
- Intermediate knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
- Intermediate knowledge of networking, including DNS, DHCP, VLANs and general firewall capabilities.
- Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
- Strong communication skills.
What We Can Offer:
- Fully paid individual healthcare, vision and dental insurance for the employee.
- Paid certification and training opportunities.
- Three weeks of paid vacation + 10 paid holidays.
- A supportive environment with a focus on keeping healthy work-life balance.
- Retirement benefit (401k) with company match.
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