Restaurant Operations Manager

2 weeks ago


Kingsville, United States Dairy Queen Full time
About Dairy Queen

Dairy Queen is a beloved brand that has been creating extraordinary fan experiences for over 75 years. As a franchisee of 41 Dairy Queens, Lynn Lee Inc. is dedicated to protecting and maintaining the success of the Dairy Queen brand by treating all team members and fans with respect and loyalty.

Job Summary

We are seeking a motivated and dedicated Director/Manager to join our team. The successful candidate will be responsible for overseeing the overall restaurant operation, discovering efficiencies, and strategically developing and implementing procedures to improve and maintain all restaurant-related items within our company.

Key Responsibilities
  • Restaurant Operations: Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
  • Financial Management: Ensure accurate and timely completion of financial and personnel/payroll-related administrative duties in accordance with company policies and procedures.
  • Leadership and Development: Implement and ensure P.R.I.D.E., Systems, Routines, Policies, and Procedures are in place, and operate to standards using the Restaurant Capability, Food Safety, Cleanliness Pride Checks, and Facilities Pride Checks.
  • Quality and Safety: Ensure consistent high-quality food preparation and service, enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas, and ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Guest Service: Maintain a positive guest service in all areas, respond to complaints, and take any and all appropriate actions to turn dissatisfied fans into returning fans.
  • Team Management: Recruit, hire, train, manage, and develop a capable team, direct hiring, supervision, development, and when necessary, termination of employees.
  • Community Involvement: Provide a strong presence in the local community and high level of community involvement by restaurant and personnel.
Requirements
  • Education and Experience: High school diploma and 2+ years of restaurant experience preferred.
  • Skills and Knowledge: Knowledge of computers, proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
  • Personal Qualities: Must possess a valid driver's license and current insurance, be eligible to work in the United States, agree to background and credit checks, and be able to contribute to a fun and friendly culture that thrives off of productivity and helping others.
Working Conditions

The Director/Manager will work in a fast-paced restaurant environment, with the ability to perform all functions at the restaurant level. The position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion. The Director/Manager must be able to work with hot, cold, and hazardous equipment as well as computers, fax machines, copiers, and other office equipment.

What We Offer

Dairy Queen offers a fun and friendly work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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