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Clinical Operations Coordinator Senior
2 months ago
As a Senior Clinic Patient Representative, you will play a vital role in ensuring the smooth operation of our healthcare services. This position requires excellent communication and interpersonal skills, as you will be interacting with patients, visitors, and medical staff on a daily basis.
Key Responsibilities- Patient Scheduling: Schedule appointments for patients in accordance with physician guidelines, ensuring that all necessary information is accurate and up-to-date.
- Front Desk Operations: Manage the front desk area, verifying demographic and insurance information, and entering data into our computer database.
- Customer Service: Respond to patient and staff inquiries, providing excellent customer service and resolving any issues in a timely and professional manner.
- Financial Transactions: Collect time-of-service payments, prior balances, and arrange payment plans as requested.
- Administrative Support: Assist with various administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
- Confidentiality and HIPAA: Maintain strict confidentiality and adhere to CHRISTUS Health's guidelines related to the Health Insurance Portability and Accountability Act (HIPAA).
- Education: High school diploma or equivalent required; some college preferred.
- Experience: Three or more years of experience in a healthcare organization, preferably with knowledge of managed care.
- Skills: Excellent interpersonal and communication skills, good math knowledge, and ability to operate a 10-key calculator, telephone, computer, copier, and fax machine.
