Senior Contact Center Support Specialist

7 days ago


Marietta, Georgia, United States Fiserv Full time
Job Summary

We are seeking a highly skilled Senior Contact Center Support Specialist to join our team at Fiserv. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of our products and services
  • Meet or exceed customer satisfaction and resolution metrics
Requirements
  • High school diploma or equivalent required
  • 1+ year of experience in a help desk or customer service environment
  • Strong technical skills and ability to learn new systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
Preferred Qualifications
  • Bachelor's degree in a related field
  • Experience with Salesforce or similar CRM systems
  • Knowledge of financial services and products
About Fiserv

Fiserv is a global leader in financial services technology and payments. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants, and consumers to one another, reliably and securely.

We are committed to excellence and purposeful innovation. We welcome and encourage diversity in our workforce and are an Equal Opportunity Employer.



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