Flexible Administrative Support Specialist

2 weeks ago

Marietta, Georgia, United States One Medical Full time
About One Medical


One Medical is redefining primary care by making quality healthcare more affordable, accessible, and enjoyable for everyone.

We are committed to transforming the healthcare experience for patients, providers, employers, and health networks alike.

Our comprehensive in-office and 24/7 virtual care services, along with on-site labs and programs for preventive care, chronic illness management, and mental health support, have been enhancing lives for over fifteen years.

Recently, we joined forces with Amazon to further our mission of delivering exceptional healthcare to a broader audience, aiming for improved health outcomes.

As we expand our reach, we are dedicated to building a diverse, driven, and compassionate team, fostering an environment where everyone can excel.

The Role


As a Flexible Administrative Support Specialist (internally known as Flex Member Support Specialist), you will play a crucial role in our office, focusing on our Senior Health member demographic (ages 65+). Your ability to connect with individuals and your commitment to service will make you an ambassador for our patients.

You will work to eliminate barriers to care, ensuring a remarkable in-office experience for our patients.

As the steward of the office environment, you will maintain the aesthetic and atmosphere of the lobby, aligning with the One Medical brand.

Additionally, you will be the first point of contact for patient feedback and provide support as needed to the Leads, Office Manager, or in-office providers.

Our Flex Member Support Specialists serve multiple locations within a market.

Key Responsibilities:
  • Utilize exceptional C-I-CARE principles in all patient interactions to ensure a seamless and positive in-office experience, including patient intake, same-day scheduling, and follow-up appointments.
  • Manage front desk operations such as check-in/check-out, insurance verification, and various administrative tasks.
  • Assist senior patients with administrative duties, including answering calls, sending faxes, and coordinating transportation.
  • Engage in team development through participation in team meetings, problem-solving sessions, and supporting in-office providers with various requests.
  • Become proficient in our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to facilitate communication and daily tasks.
  • Perform daily office maintenance tasks, ensuring the environment is welcoming and organized for both patients and staff.

These responsibilities outline the general nature and level of work expected in this role and are not exhaustive. Additional duties may be assigned by management as needed.

Qualifications:
  • Minimum of 1 year of experience in customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working collaboratively within diverse, feedback-oriented teams.
  • Demonstrated ability to adapt to change and proactively address challenges.
  • Proficiency in computer skills, including typing and navigating multiple software systems.
Benefits:

We offer a range of benefits to support your health and wellness:

  • Paid sabbatical after 5 and 10 years of service.
  • Employee Assistance Program for confidential support.
  • Comprehensive Medical, Dental, and Vision plans.
  • Free One Medical memberships for you and your family.
  • Pre-Tax commuter benefits.
  • PTO cash outs for up to 40 accrued hours per year.
Compensation:

The base pay for this position is $18.00 per hour based on a full-time schedule.

Future Security:

We provide benefits to protect your future:

  • 401K matching.
  • Opportunities for equity participation.
  • Emergency childcare credits.
  • Enhanced maternity and paternity leave contributions.
  • Paid Life Insurance coverage.
  • 100% employer-paid Short Term and Long Term Disability Insurance.

This is a full-time role, operating Monday through Friday, with a focus on our Senior Health member population.

Physical Requirements:

Primarily sedentary work, with occasional exertion of up to ten pounds of force.

Sedentary tasks typically involve sitting most of the time, with brief periods of walking or standing.

One Medical is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

We participate in E-Verify to confirm employment eligibility in the U.S.

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