Customer Service Representative

2 weeks ago


Liberty Lake, Washington, United States Umpqua Bank Full time
About Umpqua Bank

Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive.

About the Role

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering calls and/or responding to emails, resolving customer problems, and performing a variety of transactions on the customer's behalf.

Responsibilities
  • Answer calls and/or respond to emails in a timely and professional manner.
  • Resolve customer problems such as debit card issues, account overdrafts, electronic disputes, online/mobile banking issues, and service charge questions.
  • Perform a variety of transactions on the customer's behalf, including funds transfers, stop payments, debit card increases, address changes, and check orders.
  • Suggest appropriate products and services to existing and prospective customers and cross-sell other bank services such as Visa Credit Cards.
  • Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments.
  • Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
Requirements
  • Requires completion of high school, vocational training, or equivalent.
  • 1-2 years customer service experience required; call center environment preferred.
  • Intermediate reading, writing, and arithmetic skills.
  • Strong verbal communication skills.
  • Requires the ability to multi-task and work with over 25 software applications.
  • Requires intermediate computer skills, including MS Office and banking software.
Work Style

This is a fully onsite role.

Benefits

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00-$20.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors.

Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.



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