Customer Service Representative

1 day ago


Liberty Lake, Washington, United States Domino's Pizza LLC Full time

Job Summary

Domino's Pizza LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.

Key Responsibilities

  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide product and service information to customers
    • Upsell and cross-sell products to increase sales
  • Order Taking and Fulfillment
    • Take customer orders accurately and efficiently
    • Prepare and package food products for delivery or pickup
    • Collect payment and hand out orders to customers
  • Problem Resolution
    • Resolve customer complaints and issues in a fair and timely manner
    • Escalate complex issues to management as needed
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales and customer satisfaction goals
    • Participate in ongoing training and development to improve customer service skills

Requirements

  • Age
    • Must be at least 15 years old
  • Education
    • High school diploma or equivalent required
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system

Working Conditions

The Customer Service Representative will work in a fast-paced environment with frequent customer interactions. The position requires standing for long periods, bending, and lifting up to 25 pounds. The team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals.

Benefits

Domino's Pizza LLC offers a competitive wage and opportunities for advancement. The Customer Service Representative will also receive ongoing training and development to improve customer service skills.



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